These terms apply to all work carried out by AI Ascent Studio ("we", "us") for the client ("you"). They form part of the agreement created when you accept a quote in writing.
We will send you a written quote setting out the scope, price and timeline for your project. An agreement comes into effect when you confirm that quote in writing — an email reply is sufficient — and pay the deposit under clause 3. No work begins before both of those things have happened.
Each project has a written scope: a numbered list of what will be built, and a list of what is excluded. The scope is agreed before work starts and is the definition of "complete". When everything on the list is delivered and working, the project is finished. Anything not on the list is outside scope. See clause 6.
50% of the quoted price on agreement, before work begins. 50% on delivery, before final handover of code and assets. For projects longer than six weeks, payment is split across agreed milestones instead.
Invoices are payable within 14 days. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. The deposit is non-refundable once work has begun, and covers time already spent.
Quoted prices exclude any third-party costs — hosting, domain registration, API usage, software licences, paid fonts or images. These are either paid directly by you or invoiced at cost.
The quoted timeline begins on the date the deposit clears and all materials listed in clause 5 have been received. We will tell you promptly if the timeline is at risk. Timelines are estimates made in good faith and are not guaranteed; we are not liable for delays caused by circumstances outside our reasonable control. If you are more than 14 days late supplying materials or feedback, we may reschedule the project to the next available slot.
You agree to provide, in a timely manner: any content, text, images, data or branding the project requires; access to any accounts or systems needed to deploy the work; a single named person authorised to give feedback and approve work; and feedback within 5 working days of each review point. Delays in providing these move the delivery date accordingly.
Each project includes the number of revision rounds stated in the quote. A round means one consolidated set of feedback, not individual requests sent separately. Revisions cover refinement of what was agreed. They do not cover new features, changed direction, or additions to scope. Work outside the agreed scope will be quoted separately and only begins once that quote is accepted in writing. We will never carry out additional chargeable work without telling you the cost first.
You own the code, designs and assets produced specifically for your project. Ownership transfers on receipt of final payment, not before. We retain ownership of any pre-existing tools, libraries, components or techniques we bring to the project, and grant you a perpetual licence to use them as part of the delivered work. Third-party components remain subject to their own licences.
Unless you tell us otherwise in writing before the project starts, we may describe the work and show it in our portfolio and marketing once it is publicly live.
Each party will keep the other's confidential information private and use it only for the purposes of the project. This continues after the project ends.
Projects are delivered complete and handed over. Ongoing hosting, maintenance, monitoring, updates and new features are not included unless separately agreed. We will fix defects in the delivered work — behaviour that does not match the agreed scope — reported within 30 days of handover, at no charge. Changes of mind, new requirements and issues caused by third-party services or by changes you make yourself are not defects.
By you: you may cancel at any time in writing. The deposit is not refunded, and any work completed beyond the deposit value is invoiced pro rata.
By us: we may cancel if payment is not made, if materials or feedback are not supplied within a reasonable period, or if the working relationship breaks down. In that case we will refund any payment received for work not yet carried out, and hand over what has been completed.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability in connection with a project is limited to the total fees paid by you for that project. We are not liable for loss of profit, loss of revenue, loss of data, loss of business or anticipated savings, or for any indirect or consequential loss. We do not provide legal, regulatory, financial or medical advice. Where a project touches a regulated area, you are responsible for obtaining your own professional advice on compliance.
We will carry out the work with reasonable skill and care, in accordance with the agreed scope. We do not warrant that software will be free from all defects, or that it will be uninterrupted or error-free.
These terms, together with the accepted quote, form the entire agreement between us and supersede any prior discussions. If any provision is found unenforceable, the rest remains in force. Neither party may transfer the agreement to anyone else without the other's written consent. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.